Shipping Policy
🚚 Shipping & Delivery Policy
1. Order Changes
You may request changes to your order details (shipping address, product, or variants) within 24 hours of placing your order.
Please contact us at:
support@aousic.com
(Be sure to include your order number)
2. Order Processing
All orders are processed within 2–5 business days.
- Processing may take longer during holidays, promotions, or peak seasons
- Orders are shipped directly from our international warehouse
Once your order is processed, you will receive a Shipping Confirmation Email with your tracking number.
3. Tracking Your Order
After shipment, you will receive a tracking number via email.
You can track your order through:
- USPS (for U.S. deliveries)
- 17Track
⚠️ Please note:
Tracking updates may take 2–7 days to appear after the package arrives in your country.
4. Estimated Delivery Time
| Region | Delivery Time |
|---|---|
| United States | 7–15 business days |
| Canada & Europe | 5–12 business days |
📦 Estimated Delivery Time = Processing Time + Shipping Time
5. Risk-Free Delivery Guarantee
We stand by our shipping promise:
- If your order does not arrive within 60 days, you are eligible for a full refund
- If your package is lost:
- Investigation takes 3–5 business days
- A replacement will be sent after confirmation
For assistance, please contact:
support@aousic.com
6. Customs, Duties & Taxes
All prices on our store are listed in USD and are tax-exclusive.
- Customers may be responsible for customs duties, import taxes, or fees
- Any delays caused by customs clearance are beyond our control
7. Incorrect Address Disclaimer
Please ensure your shipping information is accurate and complete before placing your order.
- We cannot guarantee address changes once the order is processed
- If a package is returned, refused, or undeliverable due to incorrect address:
- The order may be abandoned
- No refund will be issued