Shipping Policy

🚚 Shipping & Delivery Policy

1. Order Changes
   You may request changes to your order details (shipping address, product, or variants) within 24 hours of placing your order.

Please contact us at:
service@aousic.com
(Be sure to include your order number)

2. Order Processing
   All orders are processed within 2–5 business days.

Processing may take longer during holidays, promotions, or peak seasons.
Orders are shipped directly from our international warehouse.

Once your order is processed, you will receive a Shipping Confirmation Email with your tracking number.

3. Tracking Your Order
   After shipment, you will receive a tracking number via email.

You can track your order through:

• USPS (for U.S. deliveries)
• 17Track

⚠️ Please note:
Tracking updates may take 2–7 days to appear after the package arrives in your country.

4. Estimated Delivery Time
   | Region | Delivery Time |
   |------------------|-------------------|
   | United States | 7–15 business days|
   | Canada & Europe | 5–12 business days|

📦 Estimated Delivery Time = Processing Time + Shipping Time

5. Risk-Free Delivery Guarantee
   We stand by our shipping promise:

• If your order does not arrive within 60 days, you are eligible for a full refund.
• If your package is lost:
  • Investigation takes 3–5 business days
  • A replacement will be sent after confirmation

For assistance, please contact:
service@aousic.com

6. Customs, Duties & Taxes
   All prices on our store are listed in USD and are tax-exclusive.

Customers may be responsible for customs duties, import taxes, or fees.
Any delays caused by customs clearance are beyond our control.

7. Incorrect Address Disclaimer
   Please ensure your shipping information is accurate and complete before placing your order.

We cannot guarantee address changes once the order is processed.
If a package is returned, refused, or undeliverable due to incorrect address:

• The order may be abandoned
• No refund will be issued