Return and Refund Policy

🔄 Return & Refund Policy

At aousic.com, we are committed to providing high-quality products and ensuring customer satisfaction.

If you are not fully satisfied with your purchase, we offer a simple and transparent return and refund process.

📦 Return Eligibility

To be eligible for a return:

• Returns must be requested within 30 days of delivery
• Items must be unused, unwashed, and in original condition
• All original tags must be attached
• Items must be returned in original packaging
• Proof of purchase (order confirmation or receipt) is required

🔁 Return Process

To initiate a return:

1. Contact Us

Please contact our support team at:
service@aousic.com

Include:

• Your order number
• Item(s) you wish to return
• Reason for return

2. Approval & Instructions

Once your request is reviewed and approved, we will provide:

• Return address
• Return instructions

Please do not send items back without prior approval.

3. Return Shipping

Customers may be responsible for return shipping costs unless the item is defective or incorrect.

💳 Refunds

Once your return is received and inspected:

• You will receive an email confirmation
• Approved refunds will be processed to your original payment method
• Refunds may take 5–10 business days depending on your payment provider

🚨 Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos.

We will offer:

• A replacement, or
• A full refund

❌ Non-Returnable Items

Certain items may not be eligible for return, including:

• Items not in original condition
• Items returned without approval
• Final sale or clearance items (if applicable)

📩 Contact Us

If you have any questions about returns or refunds, please contact:
service@aousic.com

We typically respond within 24–48 business hours.

Prepare your return

• Package the item(s) securely in the original packaging.
• Ensure items are free of stains, makeup, deodorant, or wear.
• Include all original accessories and documentation.

Ship Your Return

• Send the package to the address provided by Customer Service.
• We recommend using a trackable shipping method.
• Keep your proof of postage and tracking number for reference.

Refund Process

• Most returns are processed within 5-7 business days after receipt.
• Refunds are typically processed within 14-21 business days of receiving your return.
• The refunded amount will include the cost of the item(s) and any applicable sales tax.
• Shipping costs are generally not refunded unless under extenuating circumstances.
• Refunds for purchases with original receipts will be issued to the original form of payment.
• The timing of the refund's appearance on your statement depends on your financial institution.
• Returns with gift receipts will receive a Merchandise Credit for the amount on the receipt.
• A $10 return fee will be deducted from your refund amount.

Return Shipping Cost

• For returns due to personal preference or incorrect purchases, the customer is responsible for return shipping costs.
• If you received a damaged or incorrect item, hottrendgoods will cover the return shipping fee. Please email clear photos of the issue to our Customer Service team before initiating the return.

• If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

• If due to our reasons, the goods received are damaged or incorrect, the consumer is not required to bear the shipping fee for this reason.

Special circumstances

• Damaged, defective, or incorrect items must be reported within 7 days of delivery.
• We are not liable for returned packages lost or stolen in transit.

Exchanges

• We do not offer direct exchanges.
• You're welcome to return your item(s) and repurchase in your desired size or color.

Non-Returnable Items

• Items that have been worn, altered, laundered, or damaged after receipt.
• Items returned without original packaging or tags.
• Items received after the 30-day return window.

Reserved Rights

• hottrendgoods reserves the right to:
  • Limit or refuse returns from customers with:
    • Excessive returns history indicative of "wardrobing,"
    • History of returning worn, altered, laundered, damaged, or incomplete items;
    • Suspected fraudulent or criminal activity.
  • Refuse service to any customer or entity due to similar actions as noted above.
  • Discard any non-hottrendgoods items sent to our Distribution Center.

Questions or Concerns

• If you have any questions about our Return & Refund Policy, please contact our Customer Service team.
• By purchasing hottrendgoods, you agree to the terms of this Return & Refund Policy. We reserve the right to modify this policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.