FAQs

📦 Frequently Asked Questions (FAQs)

1. How long does shipping take?
   We process orders within 1–3 business days.
   Delivery typically takes:

• 7–15 business days (depending on your location)

2. How can I track my order?
   Once your order has been shipped, you will receive a tracking number via email.
   You can track your order anytime using the Track Order page on our website.
3. Do you offer refunds or returns?
   Yes! We offer a 30-day return policy.
   If you are not satisfied with your order, you may request a refund or exchange within the eligible period.
4. What if I receive a damaged or wrong item?
   Please contact us within 48 hours of delivery and include clear photos of the item.
   We will arrange:

• A replacement, or
• A refund, depending on the situation

5. Can I cancel my order?
   Orders can be canceled within 24 hours of purchase.
   After this time, your order may already be processed or shipped.
6. Do you ship internationally?
   Yes, we offer worldwide shipping.
7. Is my payment secure?
   Absolutely.
   All transactions are protected with SSL encryption technology, ensuring your personal and payment information is fully secure.
8. How can I contact you?
   You can reach our support team at:
   service@aousic.com
   We typically respond within 24–48 hours (business days).